Shipping Policy

Shipping Policy

Overview

At 52owl, we are committed to delivering your custom painting gifts with the utmost care and efficiency. Our expanded shipping capabilities now allow us to ship to the USA, Canada, Australia, UK, and Europe. Below you will find the details of our shipping policy.

Shipping Time

Standard Delivery : 7-15 business days after shipment.

The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time. These days it may take more time to deliver.  

Free Shipping on order over $99 USD

Shipping Destinations

We currently offer shipping to the following regions:

  • USA
  • Canada
  • Australia
  • UK
  • Europe

Design and Handling Time

Our design and handling time is typically 3-7 business days. Please note that weekends and holidays are not included in the processing time. During high-demand seasons, this period may be longer. We appreciate your understanding and patience during these times.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and order size. We strive to keep shipping costs as low as possible while ensuring timely delivery.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment through our carrier’s website.

Undeliverable Packages

To ensure successful delivery, please provide a valid and complete shipping address. Orders that are returned due to an undeliverable address will be discarded, and no refund will be issued. Please contact our customer service team if you believe there has been an error in the address.

Lost or Damaged Orders

If your order is lost or arrives damaged, please contact our customer service team within 30 days of the shipment date. We will file a claim with the carrier and arrange for a replacement or refund as necessary. For lost orders, please ensure that the delivery address is correct before resubmitting the order.

Returns and Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges. If there is an error with your order or you receive a defective item, please contact us, and we will work to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at service@52owl.com. We are here to assist you and ensure your satisfaction.

Updates to this Policy

We may update this shipping policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated accordingly.

By placing an order with 52owl, you agree to the terms of this shipping policy. Thank you for choosing 52owl for your custom painting gifts needs!